FAQ's

General Products

1. What types of products do you offer?

We offer natural fur coats, natural pearls, natural hair extensions, and natural leather bags.

2. Can I request a custom design?

Yes, we provide custom design services to meet your specific requests.

3. How do I order a custom product?

4. Are the colors in your products natural or dyed?

Most of our products are natural, including Russian hair, fur, and pearls. However, some products like rabbit fur, leather bags, and certain hair colors can be dyed according to your preferences.

5. How should I care for natural fur and leather products?

Store them in a cool, dry place away from direct sunlight and follow the specific care instructions for each product.

6. What payment methods do you accept?

We accept Bitcoin, Ethereum, major credit cards, PayPal, and other payment methods.

7. Do you offer international shipping?

Yes, we offer international shipping.

8. Can I schedule a Zoom call for large orders?

Yes, we allow scheduling a Zoom call to discuss details for large orders after payment. Please request the call via email, as we do not conduct phone calls.

Natural Fur Coats

9. Where do you source your fur from?

We source our fur from reputable auctions and fur farms.

10. Do you follow ethical standards in sourcing fur?

Yes, we adhere to ethical and sustainable practices in all our operations.

11. How do I maintain my fur coat?

Store it in a cool, dry place away from direct sunlight.

12. Can I request a custom design for a fur coat?

Yes, you can request a custom design for a fur coat according to your preferences.

Natural Pearls

13. Where do you source your pearls from?

We source our natural pearls from marine oysters living in oceans and seas.

14. How is pearl extraction performed?

The process involves collecting oysters, carefully opening them, extracting the pearls, cleaning them, and then classifying them by quality.

15. Do you use pearl farming techniques?

Yes, we use pearl farming techniques to stimulate pearl growth around a small nucleus inside the oyster.

16. What is the quality of the pearls you offer?

We offer high-quality pearls classified by size, shape, color, and quality.

Natural Hair Extensions

17. What are the sources of your natural hair extensions?

Our primary sources are Russia, Indonesia, and India.

18. What types of hair extensions do you offer?

We offer Tape-Ins, Keratin Bonds, Wefts, and I-Tips hair extensions.

19. Why are Russian hair extensions more expensive in the market?

Russian hair is known for its high quality, rarity, and the special care taken in its collection.

20. Can I request custom hair extensions?

Yes, we can customize hair extensions according to your desired length, color, and type.

Natural Leather Bags

21. What materials are used in your leather bags?

We use snake, ostrich, and crocodile leather in our bags.

22. Can I request a custom design for a leather bag?

Yes, we can design any bag you want manually and with care, including custom drawings and your personal name.

23. Do you offer customization for businesses?

Yes, we offer customization for businesses, including designing their logos as per agreement.

24. How should I care for natural leather bags?

Use a soft, dry cloth and avoid excessive exposure to water.

25. Do you offer repair and maintenance services?

Yes, we provide repair and maintenance services for certain products.

Contact Information

26. How can I request more information about a specific product?

27. Do you have a customer loyalty program?

Yes, we have a loyalty program that offers special benefits and discounts to regular customers.

28. How can I subscribe to your newsletter?

You can subscribe through our website to receive the latest news and offers.

29. How can I contact customer service?

You can contact us via email at contact@theartistitsme.com or through Telegram at https://t.me/theartistitsme.

30. Can I schedule a Zoom call for large orders?

Yes, we allow scheduling a Zoom call to discuss details for large orders after payment. Please request the call via email, as we do not conduct phone calls.

31. Are your products handmade?

Yes, all our products are handmade with care to ensure the highest quality.

32. Is there a warranty on your products?

Yes, we offer a warranty on all our products to ensure customer satisfaction.

33. How can I track my order?

You will receive an email with tracking information once your order has been shipped.

34. Do you offer gift wrapping services?

Yes, we offer gift wrapping services upon request.

35. Can I modify or cancel my order?

Please contact us as soon as possible to make any modifications or cancellations.

36. Can I visit your store?

We are an online store only and do not have physical locations.

37. Do you offer discounts on large orders?

Yes, we offer special discounts on large orders. Contact us for more details.

38. Do you have a referral program? Yes, we have a referral program that offers rewards for customers who recommend our products to friends and family.

39. Do you use eco-friendly materials?

Yes, we are committed to using eco-friendly materials whenever possible.

40. What are your privacy policies?

We respect your privacy and are committed to protecting your personal data. You can read our full privacy policy on our website.

41. Do you offer expedited shipping?

Yes, we offer expedited shipping for certain areas. Contact us to check availability in your region.

42. Do you provide product samples?

Yes, we can provide samples of certain products. Contact us for more details.

43. Can I order out-of-stock products?

Yes, you can place an order for out-of-stock products, and we will notify you once they become available.

44. Do you offer custom designs for bags?

Yes, at **The Artist**, we offer custom design services for bags. You can customize the design, including hand-painted artwork and logos.

45. Can I customize my orders?

Yes, we offer customization for products based on your request, including designs, colors, and sizes.

46. How do you handle rare or custom orders?

For rare or custom orders, there may be a waiting period due to the complexity of sourcing and preparing materials. We place customers on a waiting list until the products become available.

47. Do you offer same-day delivery?

No, we do not offer same-day delivery. Please refer to our shipping policy for estimated delivery times.
48. Can I request paid samples of products?

Yes, you can request paid samples of certain products. Please contact us for details.

49. Do you offer in-person pickup?

Yes, we offer in-person pickup for large orders only. Please contact us to arrange this.

50. Are there any products you do not offer?

We do not offer sports products. We specialize in luxurious natural products only.

51. Do you offer online retail?

Yes, we offer online retail. However, some rare and high-value products are available directly to customers and not listed on the website.

52. Do independent businesses or investors need to pay in advance?

No, independent businesses and investors are not required to pay in advance. However, for large orders, advance payment is required.

53. How can I schedule a visit to your facilities?

We welcome visitors for large orders only at our facilities in China, Turkey, Russia, and Indonesia. Appointments must be scheduled via Zoom for large orders, and negotiations occur after payment. Please send your request for the call via email; we do not conduct phone calls.

54. Do you offer consultations for large or custom orders?

Yes, we offer consultations for large or custom orders. Contact us to schedule a Zoom call to discuss details.

55. Do you offer special services for corporate clients?

Yes, we offer special customization services for corporate clients, including negotiating designs and logos as per the agreements.

56. Can I get a discount for referring a friend? Yes, we offer referral rewards for referring friends and family. Contact us for details.

57. How can I stay updated on the latest products and promotions?

Subscribe to our newsletter and follow us on social media for updates on the latest products and exclusive offers.

58. Do you have a policy for delayed orders due to material availability?

Yes, due to the rarity of some materials, there may be delays in product availability. You will be notified of any potential delays.

59. Can I get a quote for large orders?

Yes, please contact us with your large order details for a customized quote.

60. What should I do if I forget my order number?

61. Do you provide any educational resources about your products?

We provide detailed information about our products on our website. Contact us if you have any additional questions.

62. Do you offer any post-sale services?

Yes, we offer post-sale services, which will be communicated to you via email based on the product you purchased.

63. Can I request custom designs for fashion items?

Currently, we offer customization for bags, fur, natural hair, and pearls only. Fashion items may be added in the future.

64. Do you have a VIP program?

Yes, we offer personalized services for VIP clients, including rare and high-value orders that are not listed on the website. Negotiations are handled directly with the client.

65. How can I check if the products I want are available?

You can check product availability through our website or by contacting us via email.

66. Do you offer consultations on product customization options?

Yes, we offer consultations on product customization options to meet your specific needs. Contact us for details.

67. Do you offer any additional services like maintenance?

Yes, we offer maintenance services for some of our products. Contact us for service details.

68. Can I change the delivery address after placing my order?

Please contact us immediately if you need to change the delivery address.

69. What should I do if I receive a damaged product?

We ensure that products are delivered in excellent condition, with careful packaging and through reputable delivery companies.

70. Are your products suitable for sensitive skin?

Our products are made from natural materials, but we recommend checking for any allergies or reactions.

71. Do you have a loyalty program?

Yes, we have a loyalty program that allows customers to earn reward points with every purchase.

72. Can I place an order over the phone?

We do not accept phone orders. All orders must be placed through our website or via email.

73. Do you offer installment payment options?

We do not offer installment payment options. Full payment is required when placing an order.

74. Do you offer special customization services for institutions?

Yes, we provide special customization services for institutions, including negotiating designs and logos.

75. Do you offer maintenance services for products?

Yes, we offer maintenance services for some of our products. Contact us for service details.

76. Can I inquire about product information via email?

Yes, you can inquire about product information via email at contact@theartistitsme.com.

77. Can I change the size of a product after purchase?

No, size changes cannot be made after purchase. Please ensure you select the correct size when ordering.

78. Do you offer consultations on product care?

Yes, we offer consultations on how to care for products to ensure their quality and longevity.

79. Do you offer custom design options for special projects?

Yes, we offer custom design options for special projects based on the client's needs.

80. Do you provide any warranty on product quality?

Yes, we provide a warranty on the quality of our products to ensure customer satisfaction.

81. Do you offer scheduled delivery options?

Yes, we can arrange scheduled delivery options based on specific arrangements.

82. How can I track the status of my order?

You can track the status of your order through our website or by contacting us via email.

83. Do you offer consultations on rare products?

Yes, we offer consultations on rare products. Contact us for details.

84. Can I order your products if I am outside the country?

Yes, we offer international shipping. Please contact us for shipping details.

85. Can I request custom designs for fashion items?

Currently, we offer customization for bags, fur, natural hair, and pearls only. Fashion items may be added in the future.

86. Do you have a VIP program?

Yes, we offer personalized services for VIP clients, including rare and high-value orders that are not listed on the website. Negotiations are handled directly with the client.

87. How can I check if the products I want are available?

You can check product availability through our website or by contacting us via email.

88. Do you offer consultations on product customization options?

Yes, we offer consultations on product customization options to meet your specific needs. Contact us for details.

89. Do you offer any additional services like maintenance?

Yes, we offer maintenance services for some of our products. Contact us for service details.

90. Can I change the delivery address after placing my order?

Please contact us immediately if you need to change the delivery address.

91. What should I do if I receive a damaged product?

We ensure that products are delivered in excellent condition, with careful packaging and through reputable delivery companies.

92. Are your products suitable for sensitive skin?

Our products are made from natural materials, but we recommend checking for any allergies or reactions.

93. Do you have a loyalty program?

Yes, we have a loyalty program that allows customers to earn reward points with every purchase.

94. Can I place an order over the phone?

We do not accept phone orders. All orders must be placed through our website or via email.

95. Do you offer installment payment options?

We do not offer installment payment options. Full payment is required when placing an order.

96. Do you offer special customization services for institutions?

Yes, we provide special customization services for institutions, including negotiating designs and logos.

97. Do you offer maintenance services for products?

Yes, we offer maintenance services for some of our products. Contact us for service details.

98. Can I inquire about product information via email?

Yes, you can inquire about product information via email at contact@theartistitsme.com.

99. Can I change the size of a product after purchase? No, size changes cannot be made after purchase. Please ensure you select the correct size when ordering.

100. Do you offer consultations on product care?

Yes, we offer consultations on how to care for products to ensure their quality and longevity.